FAQ

Q: About supported operating system?

Ans: We provide support for and recommend using the following devices:
Android running OS 5.0.0 and newer
iPhone running iOS 9 and newer

Q: Can I use AgniTalk internationally?

Ans: AgniTalk supports mobile and Wi-Fi data connections, helping you reach friends and family only from Bangladesh. If you choose to use a mobile data network, you should consult your service provider as data charges may apply.

Q: Is the AgniTalk product secure?

Ans: Yes! AgniTalk uses industry encryption technology to protect your personal information. If you have other questions about the safety and security of your personal information, please do not hesitate to contact us at customer.care@agni.com

Q: I have successfully downloaded the AgniTalk app. How do I start?

Ans: For new user, click on sign up, enter your phone number and click on signup. You will be notified via SMS and uses the password to activate your account. You also have to complete NID Verification process. Without NID Verification, you can use the Apps only for User-to-User free call and Chat but for making outgoing Calls, SMS, and Bill Pay you must have to verify your Account.

Q: I am trying to do the signup and not receiving Verification code.

Ans: AgniTalk requires an active phone number to create an account. If you’re having issues verifying, please verify the following:
1. Check the phone number you provided and retry the registration process. Ensure your phone is currently connected to a mobile data or Wi-Fi network.
2. During the verification process if you did not receive an SMS notification code, please do not try repeatedly. You can press call me option then system will give you call to play the IVR with code.

Q: Are all calls free on AgniTalk?

Ans: User to user Audio, Video, IPTSP to IPTSP and Conference call are totally free. But for Outgoing Call to GSM (GP/Robi/Banglalink/Teletalk), Landline and SMS you have to pay charge.

Q: Will I still receive AgniTalk calls or chat when the application is running in the background?

Ans: Yes, AgniTalk allows you to receive incoming calls or messages even when your AgniTalk application is running in the background through push notifications.

Q: What we can do with AgniTalkchat?

Ans: AgniTalk is a free, multiplatform messaging app that lets you make video and voice calls, send text messages, and more — all with just a Wi-Fi and mobile data connection.

Q: What is AgniTalk Credit?

Ans: AgniTalk Credit is a convenient and easy way to pay for AgniTalk features that are not free. You can use it to make calls to mobiles and landlines, and send SMS text messages, all at AgniTalk’s low rates.

Q: How do I make purchase?

Ans: Please go to “More” options then select recharge and next to online payment from Credit Cards/Mobile Banking (Nagad, Bkash)/Net Banking.

Q: How will I know my account balance?

Ans: You will see your account balance from Dial Pad and My Profile Page.

Q: Does my account expire?

Ans: Absolutely not! Your account never expires! You can always check your balance online to make sure that!

Q: Can I transfer my balance to other AgniTalk users?

Ans: Yes! You can transfer your balance with your AgniTalk friends.

Q: Can I see my call log?

Ans: Yes, you can see all the calls made through your account, duration and total amount charged for the calls by logging into your account.

Q: Is there any monthly charge or minimum usage fee?

Ans: No. There is no minimum usage level, no monthly charge. You only pay for the calls you make.

Q: How to add an international phone number?

Ans: Open your phone's address book. When adding the contact's phone number, start by entering a plus sign (+). Enter the country code, followed by the full phone number. Note: A country code is a numerical prefix that must be entered before the full national phone number to make a call to another country.
For example, if a contact in the United States (country code "1") has the area code "408" and phone number "XXX-XXXX", you'd enter +1 408 XXX XXXX.

Agni Systems Limited

Providing Internet access since 1995, Agni Systems Limited is a publicly listed nationwide Service Provider company. Our services include business grade voice, data and home broadband.

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